FAQ

Frequently Asked Questions

Questions about personalization?

Are you unsure how you want to design your 3D model or do you have specific requests? Feel free to contact us before placing your order – we'll advise you free of charge and help you create your perfect keepsake.

How long does production take?

Each model is made individually for you. Production time is usually 1-2 business days, plus shipping time.

Can I change my order?

Since we will begin production immediately, please contact us as soon as possible after placing your order if you would like to make any changes.

Do you ship internationally?

Yes, we ship within Germany and to all EU countries; shipping within Germany is even free.

Further questions?

If you have any further questions that are not answered here, please feel free to write to us at shop.3dmemories@gmail.com or use our contact form .